Advanced Mobility Website & Business Terms and Conditions
'Advanced Mobility' is the trading name of Mobility Events & Services Ltd.
Company Number 16380938.
These Terms and Conditions regulate the business relationship between you and us. By using our web site in any way, or by buying from us, you agree to be bound by them
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Advanced Mobility’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Mobility Events & Services Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Five Rise Shopping Centre, Bingley, BD16 1GL.
Our company registration number is 16380938. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All prices shown on our website (www.advanced-mobility.co.uk) are excluding VAT. You will be exempt from paying VAT if you are chronically sick or disabled.
Cancellation and Refund Policy
In accordance with the ‘Consumer Protection (Distance Selling) Regulations 2000’ Advanced Mobility customers are entitled to a refund on goods purchased under the following circumstances:
-- If the customer was induced into buying the goods by misrepresentation;
-- If the goods have a fault about which they could not have known at the time of purchase. (Customers can't complain about defects that were pointed out to them at the time of purchase.)
-- If the goods are NOT of merchantable quality - a basic level and quality and performance that would be reasonable to expect - bearing in mind the price and the way the goods were described.
-- If the goods don't do the job the customer was led to believe they would do.
-- If the goods don't match the description given when ordered.
-- If the goods don't match a sample shown when order.
A customer may also claim compensation for any loss or damage caused by faulty goods.
A customer may be offered a repair, an exchange or a credit note rather than a refund BUT it is the customer's choice.
1 Contact Details and communications
1.1 We will contact you by telephone, e-mail or postal address you have provided to us. You must tell us as soon as possible before you change your contact details (or if this is not possible, you must tell us as soon as possible afterwards).
1.2 If you provide us with an e-mail address, you confirm that it is appropriate to send you any notices or communications to you by e-mail.
1.3 In this agreement “writing” includes e-mail where you have agreed to use e-mail as a way of communicating with you.
2 Delivery
We shall not be obliged to deliver the Equipment until after your right to cancel this agreement has expired without being exercised. We may agree to do so if you specifically request it.
3 Your obligations in respect of the Equipment
3.1 Ensure the Equipment meets your specific needs
While we have a legal duty to ensure the Equipment is fit for its purpose, only you know the details of your medical condition and the precise use to which the Equipment is to be used. You should ensure that it meets your specific needs.
3.2 Keep the Equipment in good order
You will be responsible for paying for any damage to the Equipment not covered by the insurance policy referred to in section 6, if this results from your breach of this agreement or negligence. This includes significant cosmetic defects resulting from your misuse of the Equipment or your failure to comply with these Terms and Conditions but does not include fair wear and tear.
You should be familiar with the Owner’s Manual supplied with the Equipment as well as any instructions we give you. If these are difficult for you to read, you should contact us and will try to tell you about the important points.
3.3 Store the Equipment in an appropriate place
You shall store the Equipment in a dry, secure location at the address you have notified to us and ensure that any security devices are active when not in use. You must inform us if you are to keep the Equipment at any place other than your address recorded above (if, acting reasonably, we are not satisfied that this is a safe place for the Equipment, we may instruct you not to store it in this place and if you disregard this you will be in breach of this agreement).
3.4 Batteries and tyres
You shall charge the Equipment at least twice per week for at least 5 hours on each occasion. If you do not do this, the battery may fail and you will be responsible for paying for the replacement battery.
You shall keep the tyres on the Equipment inflated to the correct pressure specified in the Owner’s Manual or instructions provided by us (please note solid tyres do not need inflation). If you do not do this and the tyres become unusable or suffer damage as a result, you will be responsible for paying for replacement tyres.
3.5 Conditions in which the Equipment can be used.
The Equipment is designed only for use on made-up roads and in normal weather conditions. It should not be used on rough terrain or in extreme weather conditions - you will be responsible for any damage resulting from your use of the Equipment in such conditions.
3.6 Use the Equipment lawfully and responsibly
You shall drive and park the Equipment responsibly and in accordance with any applicable laws. You shall be responsible for any fixed price or other road traffic penalties incurred by you when using the Equipment. Where we are liable for any such penalties, you shall be responsible for reimbursing us and you authorise us to debit any payment method supplied by you to us for the amount of such penalty.
3.7 Inspection etc.
You must permit our representative access to place where the Equipment is stored or located at all reasonable times for the purpose of inspecting, repairing or removing the Equipment;
3.8 Loss or damage
You are responsible for any loss of or damage to the Equipment whilst in your possession arising from your breach of this agreement or negligence. You must not use the Equipment after any significant damage (which does not include purely cosmetic damage) and must notify us immediately of any loss or damage.
4 Our obligations
4.1 We shall make arrangements for delivery of the Equipment to you at a convenient time for you.
4.2.1 Our obligation to ensure that the Equipment is of satisfactory quality, that it is fit for any particular purpose you have told us about and that it complies with its description; and
4.3 Nothing in this agreement excludes or restricts any legal rights where the law or FCA Rules does not allow us to do so. This includes your rights, where we have breached our legal obligations summarised in section 4.2 in the circumstances set out in section 4.2, to:
4.4.1 reject the Equipment within 14 days of delivery.
5 Our liability
5.1 Nothing in this agreement excludes or restricts any liability we may have for death or personal injury (including any liability which cannot be excluded or restricted by law or the FCA Rules).
5.2 Subject to section 9.1, we will only be liable for reasonably foreseeable losses, costs and expenses which result from our breach of these Terms and Conditions or our negligence.
6 Complaints and regulatory details
6.1 We are authorised and regulated by the Financial Conduct Authority under number 973332.
6.2 During your relationship with us, you may wish to make a complaint. For this reason, we have procedures for handling your complaints fairly and promptly. If you have a complaint, you should contact us using the contact details below.
David Wood, Advanced Mobility, Five Rise Shopping Centre, Bingley, BD16 1GL, telephone 01274 568131, by e-mail at david@advanced-mobility.co.
6.3 We will try to resolve your complaint as quickly as possible and to your complete satisfaction. If we are unable to assist you further, you may be able to refer your complaint to the Financial Ombudsman Service (“FOS”) for independent assessment. FOS is a free and independent organisation that specialises in settling disputes between clients and financial firms (including us). Contact details for FOS are as follows:
6.4 Financial Ombudsman Service Exchange Tower London E14 9SR (www.financialombudsman.org.uk
6.5 Our VAT number is 151875692
7 Applicable law, courts and languages.
7.1 This agreement is governed by English law and you or we can bring legal proceedings concerning this agreement in the English courts. If you live in Scotland you or we can bring legal proceedings in respect of the agreement in either the Scottish or the English courts. If you live in Northern Ireland you or we can bring legal proceedings in respect of the agreement in either the Northern Irish or the English courts.
7.2 English law shall also apply to the establishment of relations with you before the conclusion of this agreement.
7.3 The information and terms and all communications relating to the agreement will be in English.
8 Data protection
Before entering into this agreement we may search your records at credit reference agencies. They will add to their record about you details of our search which will be seen by other organisations making searches. Details about you and your payment record under this agreement will be used to help make credit, credit related and insurance related decisions about you and members of your household and occasionally for fraud prevention or to trace debtors. You can contact us for details of the credit reference agencies used by us. You have a legal right to these details and can receive a copy of the information held about you on payment of a fee.
Information held about you by credit reference agencies may be linked to records relating to any person with whom you are linked financially and other members of your household.
We may give information about you and your payment record under this agreement to credit reference agencies, debt collecting agents and any proposed assignee, transferee or chargee of this agreement or of our interest in this agreement, their insurers or advisers.
We may use a credit scoring or other automated decision-making system. We may monitor and record telephone calls for the purpose of security and training.
9 Changes to this agreement.
9.1 We may make changes to this agreement by notice to you in accordance with any applicable law:
9.2.1 to reflect changes in relevant laws and regulatory requirements;
9.2.2 to implement minor technical adjustments and improvements;
9.2.3 where we reasonably consider that: (i) the change would make the terms easier to understand or fairer to you; or (ii) the change would not be to your disadvantage;
9.2.4 where we reasonably consider that the change is necessary for safety reasons.
20.2 We may also change the charges payable under this agreement by giving you notice. We shall not issue any such notice during the Hire Period, except on account of any change in the rate of VAT on Rental payments or for any reason outside our control.